New Contributor
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3 Messages
Long time Cox customer . . . RUN AWAY FROM MOBILE
I have been a Cox home internet and landline phone customer for almost twenty years, and I am a loyal supporter. Their service in my state is excellent, especially compared to the competition. So I decided to take advantage of a Thanksgiving, 2024 deal.
BIG MISTAKE.
Long story short: a technical glitch on their end resulted in me not getting the special offer they advertised. I gave up on spending literally HOURS on the phone, going back and forth between tech support and the customer loyalty departments, but it is clear they are NOT ready to do Mobile service. The phone itself works fine, and we have no complaints about the cell service in our area, but hopefully we never need any tech support or other Cox service for the 2 years that we're stuck with this.
JulianN
Moderator
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266 Messages
6 months ago
Your over 20 years of loyal service with Cox means everything to us and I am very sorry you’ve not had the best experience as of recently. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
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jjnoel
New Contributor
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3 Messages
6 months ago
Will do.
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jjnoel
New Contributor
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3 Messages
6 months ago
In the end, Cox did better than any of their competitors would have done under these circumstances, so I give them credit for that. However, the overall experience (too many hours on the phone with too many people) was such that it'll be a while before I pursue Cox Mobile again. Thankfully, the existing mobile data plans in my household will not be changing for at least a year or two. Maybe by the time the next contract is up I'll find Cox Mobile has figured things out and I'll reconsider.
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cchachere
New Contributor
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2 Messages
3 months ago
I agree. Don't fall for it. My service is terrible. I live in a major city and cannot even use my cell phone for anything other than calling and texting sometime. We are stuck with this for 21 more months. I am counting down.
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sheilabrosnan
New Contributor
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9 Messages
2 months ago
Cox Mobile is simply an MVNO. Mobile Virtual Network Operator, running on Verizon's towers. Cox purchases deprioritized cell tower capacity in bulk from Verizon. So Cox Mobile customers compete with Verizon customers for access to the cell towers. Verizon customers always get priority. So if there are a ton of people connected to one tower trying to use data or call/text all at once, then Cox Mobile and other MVNO's are severely throttled so that Verizon customers continue to get a relatively good experience. Cox Mobile doesn't have its own cellular infrastructure, but instead leases access to Verizon's network to offer its mobile plans. Google is the same, all their Pixel devices are also MVNO's but do a better job at handoff and management of data between the Carrier and Wi-Fi.
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