I can't get connectivity to Cox Mobile even though I received a congratulations text saying my new mobile line was active.

No issues with the steps.  No connectivity.  No errors other than "no internet".    :-(  

I started wondering if it's because they haven't hooked up internet service for the account that the mobile phones will be on and there is a message that says "Active Cox Internet service is required to add new Cox Mobile lines."   The representative told me that it wouldn't be an issue to set the phones up before internet, but I'm grasping at straws after hours of dealing with this.  That service will not be installed until next Wednesday.  But for the phone setup, all the other steps worked to transfer me to Cox and I see the phone on the new account.  

wmck, thank you for replying. Yes, an active Cox Internet account is needed for Mobile phone service. We can take a look at the account for you. Please feel free to email us at Cox.Help@cox.com, with your name and address. 

-LJ

the customer service person said it is not related to the "active service"

But, I still don't have cell service.

Thanks Latoya, I just sent an email.  Any help is GREATLY appreciated.