It wasn't getting the phone that is the problem just the total mess with a credit on the trade in phone. neither the 3 departments at cox or the 2 at asurion can figure out why asurion voluntarily cancelled the trade in and is send the device back. Sadly I will be going to another carrier if it isn't resolved since they received the device last month.
owenthered1 Since your concern is account specific I would recommend sending us an email so we can take a look, and if necessary, get your inquiry in the right hands.
I have spent an hour on the phone or more with multiple cox and asurion personnel. All I get is this silly stupid stuff that makes me want to cancel cox internet and cell because neither company can pay the little $165 trade in that they promised. Also, using Verizon for cox mobile doesn't
We'd hate to see you cancel. I'm sorry to see you're having such trouble with the trade in. Since the community members cannot assist with this issue, I recommend emailing us so we can obtain some information and help get to the bottom of this. Please email my team at cox.help@cox.com
ColleenD
Moderator
•
1.7K Messages
11 months ago
nareshgolla
If you have questions regarding the iPhone or service please email us at cox.help@cox.com or reach out to us on Facebook or Twitter/X.
1
0
owenthered1
New Contributor
•
2 Messages
11 months ago
It wasn't getting the phone that is the problem just the total mess with a credit on the trade in phone. neither the 3 departments at cox or the 2 at asurion can figure out why asurion voluntarily cancelled the trade in and is send the device back. Sadly I will be going to another carrier if it isn't resolved since they received the device last month.
3