Cox Support Chat

This has been the most frustrating experience I have ever had, I waste my time every time I need to chat in.

I explain my problem and am told I need to be transferred to a specialist, who then also transfers me to someone else and I have to explain it all over again.

A simple inquiry into a charge that has yet to be refunded has turned into a complete waste of time. While I’m still typing the chat gets closed because their outcome was for me to call.

Oliver the AI assistant has been of more assistance than live chat reps have. I just wanted to get an update on a charge for something that I’m not even getting.