Visitor
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1 Message
Cox Support Chat
This has been the most frustrating experience I have ever had, I waste my time every time I need to chat in.
I explain my problem and am told I need to be transferred to a specialist, who then also transfers me to someone else and I have to explain it all over again.
A simple inquiry into a charge that has yet to be refunded has turned into a complete waste of time. While I’m still typing the chat gets closed because their outcome was for me to call.
Oliver the AI assistant has been of more assistance than live chat reps have. I just wanted to get an update on a charge for something that I’m not even getting.
LatoyaJ
Moderator
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134 Messages
2 months ago
kevingrachek1, we truly apologize for this experience. We would like to chat with you about it, I'm sure we can answer your Billing questions. Please email us with your full name and address, so we can further assist you.
Cox.Help@cox.com
-LJ
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hjmeenachhome
New Contributor
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2 Messages
28 days ago
I just experienced this frustration and it is just one more of the ever increasing list of reasons why I COMPLETELY REGRET switching my cell service over to them. I've been a home internet customer for many years. While I love the speeds, I really couldn't stand the ever increasing premium rate. I was paying $200/month for the big home internet plan. My separate cell bill with a prepaid carrier was running $62/month. I got bamboozled by sweet talk of a combined lowered bill of only $135/month WITH NO LOSS IN SERVICE OR SPEED. HHHHAAAAA!!! WHAT A LOAD OF .......
First off, they are separate accounts with Cox with separate due dates, separate payment methods, separate everything. Really inconvenient!! Second, they claim the mobile is reliable super awesome 5G from a big carrier that they do not mention. Well I was told it was Verizon during my sign-up, which didn't alarm me in any way. I know they're one of the Big 3 so I wasn't worried. Third issue arose with the fact that I'd need an antiquated nano SIM card MAILED to me since I had an Android phone. Even though I have a Samsung Galaxy S24 Ultra, one of the highest-end phones made 2 years ago, and even though my previous carrier (Metro by T-Mobile) had me connected with an E-SIM since July 2024 when I bought it, Cox Mobile is making me revert to a SIM card that I had to wait 5 days for. I almost had to pay my old carrier phone bill for the coming month because of this sim card delay. Can't port your number over to another carrier if you're phone is shut off!!!
Once the SIM arrived and everything switched over in their computer, I was instantly alarmed by the 4G I saw staring at me from the front upper corner display of my fancy expensive phone. I hadn't seen 4G on a cell phone in more than at least 5-6 years. So why am I now? Because Cox Mobile is super crappy sub-par worst of the worst cell service offered by Verizon.
I WANT MY OLD SERVICE BACK BUT IM STUCK IN A 12 MONTH CONTRACT.
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