How do I find out why my order in pending review?

I started what I thought was going to be a quick process.  I have been a cox customer with Internet service for like 12 years.  I decided to add 2 mobile lines to my account since Verizon pricing for mobile is getting worse.  I placed the order online it was showing the 2 mobile lines and service install set up for Internet service.  I already have that service along with contour.  I chatted with an agent who said to submit the order and she will cancel the install.  I double checked the order an hour later and could locate it anywhere.  Chatted with another agent who advised that there were no pending mobile orders for my account.  I walked through the process of ordering again with the agent assisting live.  I paid whatever amount required and had financing approved for the 2 new phones for the new mobile service.  I check my order a little later and once again couldn't find it.  A chat agent couldn't find it.  I received an email that stated more info was needed and provided an 800 number to call. Called the number and person had no idea what I was talking about.  Get transferred to some other department in Phoenix and that person couldn't find my order.  I reluctantly agreed to place the order with her assistance on the phone. Went through the process for a third time.  She was send emails for me to confirm various things during the process. I paid the same amount as before after she reversed the previous payment.  I set up easy pay and set up trade in info for 2 phones that I currently have.  Once again order not found.  By some stroke of luck I get something to come up that says my order is pending review.  No one can help or advise why it is pending.  Chat agent can't find order.  Live agent found what he thought may be an offer but couldn't tell me why the review was needed.  Went to a cox store and the person I was speaking with face to face couldn't tell me.  I just want to know if there is something that I didn't do or needed to respond to or if they needed a pint of my blood before my order could proceed.

I am certain this point that Cox really does not want my money and doesn't want me to use their service.  It would probably be easier to just cancel everything with cox and go with Verizon for mobile and Internet.  

How do I find out why my order is pending review?  I have been told by various cox employee best guesses that it could be phones I want are out of stock or it's a payment issue.