Feedback on Spectrum change.

Hi Doris. Maybe you should also modify your text messaged links, which send me to the cox website, as well as your chat bot which also sent me here. It seems to me you could’ve done better than an automated robotic response, but I expect nothing less from Spectrum.

Hi there. As a legacy customer, the links should be pointing toward the legacy providers site during this transition. With regard to your service, nothing has changed with the infrastructure and plant during this transition. At this time, only a name change has occurred. The service and equipment remains the same. Also, the service issue you are describing appears to be a range concern. Range is strictly governed by the physical router you have within your home. If it is not reaching, then the change is within that particular router functionality or interference within your vicinity. As Doris has advised, please contact us via the aforementioned channels, so that we may gather your account information and troubleshoot further. 

-Shaun