Down Internet in Tempe Arizona 15+

My internet has been down for over 14 hours. I've received four separate messages with conflicting restoration times, and it's still offline. I can't reach a live person because the automated system won't connect me to one.

I need two things: an accurate update on the cause and current status, and a real estimated restoration time from someone who can confirm it.

This level of communication is unacceptable, especially for an outage this long. People depend on this service for work, and I expect better.

It is wrong to not allow people to speak to a live person, it is wrong that your fix times are off.

I have to take PTO because I can't work are you going to repay me for that?

Nope