Service Charge

Make sure you ask the COX representative if there is a charge when a service call is made.  In my case my internet was not working and I called about the problem.  A technician was scheduled and he determined that the COX router in my home was bad.  He changed it out with a new router.  My next bill had a $60 charge for him replacing the bad COX router.  This was a surprise.  Your bill should never have surprise charges.  I called COX and they said that they normally charge a service charge and apologized that the representative didn't explain this to me.  I thought this strange since I have never been charged a service charge before and I have had a technician come out several times before fixing cable issues.