RE: Is anyone really there???

I have experienced this exact same problem with my Cox account in the Tulsa OK service area for as many years as Cox has done business in OK and also offered phone service, and I've repeatedly (at least 40+ times in the past 15 years or so) been told by a live Cox technical support service representative that they have "fixed" this silly, annoying, problem - but still, to this day, I MUST input my Cox phone number (which connects to NOTHING except my home security system and which I HAVE NEVER USED for any other purpose) before I am allowed to connect with a live Cox technical support agent over the telephone.

Today, 29 Sep 2013, I attempted to reply to this Cox customer's post from February 2013, to let this Cox customer know that Cox either doesn't possess the technical capability of storing any alternate, non-Cox, customer phone number in its internal databases, or that Cox deliberately refuses to allow its 21st-century paying customers that very convenient and sensible option, I felt it would be helpful to this Cox customer to know that this specific problem is a very, very, longstanding, and well-publicized (all around the internet at non-Cox controlled sites), customer service issue with Cox Communications.

When I first clicked on the Reply button today, Cox forced me to log-in a SECOND time before I could even reply to this customer's post.  I immediately re-entered all of my log-in data, and then I had to manually search out this customer's post (instead of being automatically re-directed to the post, like nearly all other well-designed, professionally created, customer service forums do). . . only to discover that in just those few seconds - a minute at most . . . this Cox customer's post had been locked automatically by Cox, and that I - nor anyone else - could reply to this particular post.

OBSERVATION:  If and when the executive corporate culture at Cox Communications ever changes to one of honesty, integrity, openness, accountability, and full transparency with Cox's own paying customers and with Cox's own, mostly hard-working and sincere, rank and file employees, that will be a genuinely miraculous event.

It's exactly this kind of sneaky "gotcha" abuse of Cox's own internal technology systems which Cox repeatedly implements and abuses, which contribute to the strong climate of total distrust and endless suspicion which Cox customers feel toward whatever Cox may say or do that purports to be "customer-service" related.  

For Cox Communications simply to state honestly, and right up front, that their Cox Communications technical systems have certain problems/limitations/glitches which Cox NEVER intends to address or to correct would be the RIGHT thing to do; however, it's obvious that even in setting up these new Cox "customer service" forums, these also are rigged in favor of Cox Communications and against their own paying customers, as well as against their poorly-informed, but mostly well-intentioned, live customer service technical support agents.

Just because a privately-held, for-profit, corporation CAN do certain things to its good-paying customers or to its own lower-ranking employees does not mean that it SHOULD do them, simply in order to squeeze out one more penny of private profits for its owners' personal bank accounts.

It is exactly these kinds of amoral, irresponsible, and manipulative behaviors by Cox Communications' executive level decision-makers/private owners which is effectively destroying our true, free-market, open-competition, capitalist economic system in the United States of America.

Forum: Apps Forum
Posted: 4 Feb 2013
Post Subject: RE: Is anyone really there???
Post author: StephanieA

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Instead of using the "Send an Email to cox.com", can you email the full service address, your full name, and in order to make changes to the account, the Cox PIN or last 4 of your SSN to coxhelp@cox.com and reference this forum post. We will be happy to help update your account information.

Stephanie A

Cox Support Forum Moderator