RE: getting slow internet speeds

Thread high jacking with non relevant and long post.

Forum: Internet Forum
Posted: 26 Nov 2013
Post Subject: RE: getting slow internet speeds
Post author: JustAnotherUser

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There is no conspiracy in my words, just disinterest.

If you check the posts from last year, October, you will see that NUMEROUS customers had exactly the same problem yet Cox support (not HERE, on the phone) kept on asking those customer individually to "check their modems", etc. Only after SOMETHING did Cox acknowledge the problem (NEVER here) and fix it. Not a peep anywhere about what the problem was so those of us who REALLY wanted to help Cox "in the future" were stuck. Then, of course, the same problem happened a-GAIN and we were asked to "chek our modems" and a-GAIN the problem was quietly fixed by Cox and a-GAIN we the conecerned customers had/have NO WAY to tell Cox support that there is an areawide problem with a certain fix that has been applied at LEAST t2wice by Cox techs. Instead, we are asked a-GAIN to "check our modems".

Cox needs a way to notice patterns of Cox support requests. Perhaps they have one (I don't know nor, given the evidence, believe they have an effective way). In that manner, those of us out here who discuss problems outside the Cox Universe (like on DSLReports) who SEE that areawide problem can try to point Cox support in the CORRECT direction...which does not include "checking our modems".

This is a case, BTW, where YOU have gotten huffy (defensive) about something and NOT seen what my posts are all about.

Are msot of the customer problems the CUSTOMER probelms? Of COURSE! But there DO exist areawide problem with REAL evidence suggeting they are AREAWIDE problems that, for wahtever reason, Cox support is not seeing but customers are. That is simply bad behavior - customers should eb the LAST to see a problem is areawide.

[ignore the typos - I am - they are irrelevant]