RE: bill increases

I want to report Kip K for locking my post.  I talked about some technical issues in my post and he still locked it.  And did not respond with a good response.  Is this really how good your customer service is?  I was think about leaving cox for some time now but this is just icing on the cake.

And I will make sure the forums and reviews reflect otherwise.  You guys rack up my bills, not let me talk about it on the forums, and when I call you tell me I dont call enough.  That I have to call 2 times a week for several months for you take me seriously.

Can I talk to someone who can make a difference?

Forum: Internet Forum
Posted: 31 Dec 2013
Post Subject: RE: bill increases
Post author: KipK

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Hi, Shaun.

The purpose of the Support Forum is to discuss technical topics, per the forum guidelines and introductory sticky post, and rate increases are not a technical issue.

We understand some customers may need help with their bills, and if so they can reach their local account services/billing department at the times and numbers listed here, or can contact us by the other methods listed in the sticky post.

If you have a technical issue that is not related to billing, please feel free to start a new thread. This off-topic post will now be locked.

Have a great day!