New Channel Guide

Agreed - this is ridiculous given that there are thousands of channels and not even a way to identify that you don't get it without clicking on it to see....wow - can't believe such a large provider would have such a huge bug in their process....and customer service didn't seem to care - just asked if I had a written list of the channels I get...like I can cross check 3,000 channels against a letter size list of channel names...right....reconsidering using Cox.


Forum: TV Forum
Posted: 13 Sep 2014
Post Subject: New Channel Guide
Post author: Jon R.

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With the recent Program Guide "upgrade", my channel list shows not just my Favorite channels as before, but also EVERY channel available, ones subscribed to and not subscribed to. After much searching, I found a way to hide the unwanted channels, but no way to permanently save the search option.  So each time I need to select Custom 1.

I can't believe this frustrating lack of giving users a way to save their search preferences was intentional.  Clearly, the software techs that changed your Guide did not think about the customer experience and the added frustration.

Please have them reinstate this basic feature.

Thanks