yak's profile

Contributor III

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521 Messages

Saturday, March 14th, 2015

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Manual recording feature on Contour Record 6 is balky.

50% of the time,  i can set up a manual recording (the process is very easy). When i hit the Blue "Record" button on the remote, i get the screen that says "Edit record options".  Which tells me that the operation was a success.

Half of the time, i finish setting up the manual recording and i get the screen which says "Record" as the top option and "Set a Manual Recording" as the 3rd option. Which warns me that the manual recording was not set.  If it fails the first attempt, it won't work no matter how many times i try again. 

I have unplugged the dvr many times but this problem never goes away.  I only have one tv and dvr in my house. 

I am happy with my Record 6 dvr.  But it would be interesting to see if someone has found a workaround for some of its quirks.

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Valued Contributor III

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2.8K Messages

12 years ago

The steps should be: RECORD -> SET MANUAL RECORDING -> ONE TIME ONLY (etc.) -> BLUE, SQUARE "B"

I can only duplicate your "50%" problem if I accidentally press the RED, CIRCULAR "C" button instead of the BLUE, SQUARE "B" button in the last step.

Try substituting the "SELECT" button instead of the BLUE, SQUARE "B" button in the last step. So, use:

RECORD -> SET MANUAL RECORDING -> ONE TIME ONLY (etc.) -> "SELECT"

Valued Contributor III

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2.8K Messages

12 years ago

What BLUE record button?


Contributor III

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521 Messages

12 years ago

@Domino, sorry for the confusion. There is a yellow triangle, a blue square, and a red circle on the remote (next to each other). On the Record 6, i have to hit the blue square to complete the recording process.  The DVR will not set up the recording unless i hit the blue square. 

I just checked. When i elect to record a show from the Guide, i get a "Record" screen with 2 choices at the bottom of the screen.  There is the blue square with the word RECORD next to it (which is why i referred to it as the blue Record button). There is a red circle with CANCEL next to it.  I always hit the blue button on the remote to set the recording. 

Valued Contributor III

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2.8K Messages

12 years ago

yak said:

@Domino, sorry for the confusion. There is a yellow triangle, a blue square, and a red circle on the remote (next to each other). On the Record 6, i have to hit the blue square to complete the recording process.  The DVR will not set up the recording unless i hit the blue square. 

I just checked. When i elect to record a show from the Guide, i get a "Record" screen with 2 choices at the bottom of the screen.  There is the blue square with the word RECORD next to it (which is why i referred to it as the blue Record button). There is a red circle with CANCEL next to it.  I always hit the blue button on the remote to set the recording. 

Oh, you mean the square, blue, "B" button. [In other menus, this is other functions - like OK, etc.]

Now, what was your problem?

Contributor III

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521 Messages

12 years ago

@Domino, thanks for the suggestion. I do use the Select button when doing a normal recording.  I never thought about using it for a Manual Recording.  I will try it next time.  

I am not hitting the red button by mistake.

Contributor III

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521 Messages

12 years ago

@Domino, thanks for your suggestion. I set up 7 manual recordings using the Select button instead of the blue B button.  It is an improvement.  5 of the manual recordings were successful. 2 of them generated a warning screen "Cox has encountered a technical problem .....".  

When i was having my previous problem using the blue B button, i would never get a warning that the operation failed. I would just get bounced back to the previous screen with the option to Record at the top of the list of choices.

Domino, i called a Cox executive and recommended that you be given a salary or some recompense for your work on this forum.  She said that would be unusual; they already have moderators.  But she didn't say no.

Valued Contributor III

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2.8K Messages

12 years ago

yak said:

@Domino, thanks for your suggestion. I set up 7 manual recordings using the Select button instead of the blue B button.  It is an improvement.  5 of the manual recordings were successful. 2 of them generated a warning screen "Cox has encountered a technical problem .....".  

When i was having my previous problem using the blue B button, i would never get a warning that the operation failed. I would just get bounced back to the previous screen with the option to Record at the top of the list of choices.

Domino, i called a Cox executive and recommended that you be given a salary or some recompense for your work on this forum.  She said that would be unusual; they already have moderators.  But she didn't say no.

If I worked for and/or was compensated by Cox, I would have to play nice with all in this forum. I prefer it as it is. Thanks, but no thanks.

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