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Sunday, August 11th, 2013

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Intermittent Lag/Disconnects Motorola SBG6850

While I'm gaming, I notice very frequent lag spikes lasting for about 5 seconds at a time. They occur about every minute or two, making my internet nearly useless. I have preferred internet, and I am only using this connection on this internet. My computer is running no other internet applications. My router logs are: 

 Sun Aug 11 17:42:33 2013    Notice (6)   TLV-11 - unrecognized OID;CM-MAC=00:23:ee:b8:4b:88;CMTS-MAC=00:1e:be:fe:57:93;CM-QOS=1.1;CM-VER=3.0; 
 Time Not Established   Warning (5)   DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:23:ee:b8:4b:88;CMTS-MAC=00:1e:be:fe:57:93;CM-QOS=1.0;CM-VER=3.0; 
 Sun Aug 11 10:54:30 2013    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:23:ee:b8:4b:88;CMTS-MAC=00:1e:be:fe:57:93;CM-QOS=1.1;CM-VER=3.0; 
 Sun Aug 11 05:24:06 2013    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:23:ee:b8:4b:88;CMTS-MAC=00:1e:be:fe:57:93;CM-QOS=1.1;CM-VER=3.0; 
 Sat Aug 10 17:03:34 2013    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:23:ee:b8:4b:88;CMTS-MAC=00:1e:be:fe:57:93;CM-QOS=1.1;CM-VER=3.0; 
 Sat Aug 10 04:27:49 2013    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:23:ee:b8:4b:88;CMTS-MAC=00:1e:be:fe:57:93;CM-QOS=1.1;CM-VER=3.0; 
 Fri Aug 09 17:12:19 2013    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:23:ee:b8:4b:88;CMTS-MAC=00:1e:be:fe:57:93;CM-QOS=1.1;CM-VER=3.0; 
 Fri Aug 09 05:21:41 2013    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:23:ee:b8:4b:88;CMTS-MAC=00:1e:be:fe:57:93;CM-QOS=1.1;CM-VER=3.0; 



Reading some other threads on this forum, I notice others having the same problem with the SBG6850 and the ISP. This thread

http://forums.cox.com/forum_home/internet_forum/f/5/t/659.aspx

seems to most closely resemble my issues, but as you can tell, it doesn't seem very fruitful. I haven't made any service calls yet because I wanted to make sure there hasn't been an answer to this problem yet. Perhaps there has been a firmware update for the SBG6850 that I managed to not get or some other simple fix. If I need to start down the long road of service calls and line testing, we can do that too. I just thought I'd start here. Thanks in advance.  

Edit: my current firmware is: SBG6580-3.5.8.4-GA-00-505-NOSH
It seems earlier versions had problems, so I doubt that my firmware is out-dated.  

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