Intermittent Email send/receive failures with POP3 - Again, part 2

I originally posted this several months ago in this forum, on 01/09/2015, which can still be seen in my account. For some reason, it will not allow me to respond to the tech there and it seems to be locked for some stupid reason. So I'm reposting it here because the original issue is still not resolved and I'm getting tired of this issue. Many other customers are reporting this same issue and no one at Cox is doing anything about it, except shining us on about fixing it or looking into it. Please don't respond back blaming Outlook or asking the routine simple questions that just waste time and run in circles. Please read my original posting starting 01/09/02015 where all of this was already done...the questions you asked, and the answers I gave Cox. This has already been acknowledged by Cox as a Cox issue...and hasn't yet been resolved. Original post from 01/09/2015 below, but with minor updates ---------------------------------------------------------------- For several months now, I've been experiencing the intermittent email send/receive failures, like many other customers in these forums have reported. This needs to get fixed by Cox ASAP, instead of sometimes telling us it's being worked on. My system specs: Windows 8.1 Pro x64 MS Windows Defender active, no other security packages MS Outlook 2007 Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several months, all of my @cox.net email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating (the message details may vary depending): ------------------------------------------------------------------- "Task 'myemailaddress@cox.net - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for several months now. I have several other non-Cox email addresses that have no issues at all sending/receiving within Outlook. Only my Cox email addresses have this issue. I've called Support about this on multiple occasions. Some support reps blame Outlook, like usual, while others have acknowledged it's a Cox issue and they'll forward it on for resolution. It's not an Outlook problem. Everything worked great for years...then this sudden issue popped up months ago, as so many other customers have been reporting. And as mentioned by other customers, Cox acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. But this has been going on for far too long and we never see a solution. On my end, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. From a troubleshooting standpoint, everything points to Cox being the culprit, which they have acknowledged. Instead of just nodding at us, tell us what's really going on and kick someone to hard fix this. I've been a Cox customer for around 20 years and was one of the first to jump on to your cable Internet service when it arrived back in the 90s. I've always recommended Cox to my friends because of the solid service & support. Now, with the rate hikes, cutting of channels in TV packages (although no reduction in charges), spotty service & support, I have been seriously considering alternatives. You have a lot of unhappy customers that you just raised rates on a few months ago, some of whom rely on email for their business, and are wondering what's gone wrong with the usually solid service & support we've had from Cox for years. Thank you.