Finally an honest response about the ongoing email problems

After months and months of BS blaming 'settings' for the myriad of emails problems, I finally received a truthful response to my latest FCC complaint. 

Cox received your FCC complaint regarding continuing issus you are having with your webmail service {Actually my problems are not with webmail but email received via client and I never mentioned Webmail}.  Out engineers are working diligently to resolve the isues that you describe in your complaint.  Initially we manually moved customers to two new servers; however those servers became congested and we found that additional servers would be necessary to relieve the congestion.  We are currently in the process of installing new servers on our network which should resolve the webmail issues.  As a good faith gesture, Cox applied a courtesy credit of $20.00 to your account for the inconvenience you experienced.

Douglas Garrett

Executive director - Regulatory Affairs

Now, why hasn't such a response been posted to this Forum, admitting the problem, discussing the actions taken and the plan for the future.  Instead we have gotten the silliness of diagnosing our 'settings'.  When people report that email problems spontaneously start in their account - it was clearly not a 'settings' issue, especially when many, many people report the same problem.  I woder whether the Forum Moderators actually knew what was going and were part of the stonewall or they too were kept in the dark.  Anyway, we now know what many of us expected - the email issues have from the beginning been related to under capacity in the email servers and Cox initially tried to fix it on the cheap.  Hopefully, in the near future, additional capacity will be brought online and we can once again have a viable email service.

As an aside.  In December when I filed my initial complaint with the FCC, nothing was mentioned in the official Cox response to me.  That merely said that the solution was 'in work', which was moving me to the Atlanta server as described above.  At that time I received a $60 credit, so I guess that over time the value of being inconvienced has dropped.