New Contributor
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3 Messages
DPC3825 Problems
In about the last month, I have been having a rash of problems that I never experienced before. Now when I visit any web page, I get errors like "Your connection was lost" or "There is no Internet Connection," to name a few. When I see these errors I can see the wi-fi icon briefly flash off then back on. Sometimes it resolves and other times it does not.
I have firmware version v302r125574 which seems to be current.
What could be causing my issues?
Accepted Solution
DoMo
New Contributor
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3 Messages
11 years ago
Because I purchased the router rather than rent, and because after speaking with you I was pretty sure it was a hardware problem, I opted to just buy a new router.
After replacing the router my problems were solved. Thanks for the prompt response.
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ChrisL
Former Moderator
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7.1K Messages
11 years ago
I tried resetting the modem however I'm still having some difficulty querying certain status items from it. It may be time to see about having a tech come out to check for equipment or signal problems.
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