Connectivity Horrible

I experience frequent dropouts.  I plug/unplug on a daily basis, and often this may be several times within 90 minutes.  I call Cox constantly, and either there's an outage in the area, or I'm given the old plug/unplug advice WHICH I HAVE ALREADY DONE numerous times before calling.

It's time Cox began offering rebates based on lost internet connectivity.  I'm stuck with Cox until my contract is up, and then I am out of here.  It's been two+ years of misery.  It was MUCH better when I lived in the sticks outside Flagstaff and was with Qwest.  Why can't a 'real" city IP retain connectivity?

I can understand if tech fails.  It happens.  But it's time Cox repaid us for the time we can't connect, instead of charging by the month when we don't receive a full month's worth of service.