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GaryP

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Sunday, November 24th, 2013

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Cisco DPQ3212 Dropping Internet/Phone connection

I recently upgraded my modem to the new Cisco modem that supports DOCSIS 3.  Ever since I installed the new modem my connection will drop, several times a day.  The old modem worked flawlessly.  I noticed that the "DS" light on the front turns from green to orange when the drops are about to start.  I pulled the stats below from the modem info page, the first one was from this morning after I unplugged and made sure all the connections were tight (approx 7am ET).  The second set of info is from the first drop of the day which occurred approx 9:15am ET.  Also, my computer and router were turned off/back on when I  was doing the modem physical connection checking.  I called Cox and they said that a tech needs to come out and "tweak" my signal - when I pressed for more info on exactly what the "tweak" entailed I didn't get any info.  The person also said they saw "signal problems" ("Duh"), but couldn't/wouldn't explain what tools they were using to get that info.  

Can anyone shed light on what's going on here?

"Good connection" - DS light green

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About

 

 

 

 

 

 

 

Model:

Cisco DPQ3212

Vendor:

Cisco

Hardware Revision:

1.0

 

 

MAC Address:

50:39:55:3f:c2:62

Bootloader Revision:

2.3.0_R1

Current Software Revision:

d3200-P15-5-v302r125552-120524a-COX

Firmware Name:

d3200-P15-5-v302r125552-120524a-COX.bin

Firmware Build Time:

Jun 1 09:58:12 2012

Cable Modem Status:

Operational

Wireless Network:

 

 

 

 

 

Cable Modem State

 

 

 

 

 

 

 

DOCSIS Downstream Scanning:

Completed

DOCSIS Ranging:

Completed

DOCSIS DHCP:

Completed

DOCSIS TFTP:

Completed

DOCSIS Data Reg Complete:

Completed

DOCSIS Privacy:

Enabled

 

 

 

 

Downstream Channels

 

 

 

 

 

 

 

 

Power Level:

Signal to Noise Ratio:

Channel 1:

-4.1 dBmV

39.5 dB

Channel 2:

-4.7 dBmV

39.7 dB

Channel 3:

-4.2 dBmV

39.2 dB

Channel 4:

-4.4 dBmV

39.5 dB

Channel 5:

-6.7 dBmV

38.6 dB

Channel 6:

-6.1 dBmV

38.8 dB

Channel 7:

-5.8 dBmV

38.6 dB

Channel 8:

-6.0 dBmV

39.0 dB

 

 

 

 

Upstream Channels

 

 

 

 

 

 

 

 

Power Level:

Channel 1:

48.7 dBmV

Channel 2:

47.4 dBmV

Channel 3:

48.4 dBmV

Channel 4:

48.9 dBmV

"Bad connection":

Log In

 

 

 

 

 

 

 

User Name:

Password:

Language Selection

  English

 

 

 

 

 

About

 

 

 

 

 

 

 

Model:

Cisco DPQ3212

Vendor:

Cisco

Hardware Revision:

1.0

 

 

MAC Address:

50:39:55:3f:c2:62

Bootloader Revision:

2.3.0_R1

Current Software Revision:

d3200-P15-5-v302r125552-120524a-COX

Firmware Name:

d3200-P15-5-v302r125552-120524a-COX.bin

Firmware Build Time:

Jun 1 09:58:12 2012

Cable Modem Status:

Operational

Wireless Network:

 

 

 

 

 

Cable Modem State

 

 

 

 

 

 

 

DOCSIS Downstream Scanning:

Completed

DOCSIS Ranging:

Completed

DOCSIS DHCP:

Completed

DOCSIS TFTP:

Completed

DOCSIS Data Reg Complete:

Completed

DOCSIS Privacy:

Enabled

 

 

 

 

Downstream Channels

 

 

 

 

 

 

 

 

Power Level:

Signal to Noise Ratio:

Channel 1:

-21.9 dBmV

29.3 dB

Channel 2:

0.0 dBmV

0.0 dB

Channel 3:

0.0 dBmV

0.0 dB

Channel 4:

0.0 dBmV

0.0 dB

Channel 5:

0.0 dBmV

0.0 dB

Channel 6:

0.0 dBmV

0.0 dB

Channel 7:

0.0 dBmV

0.0 dB

Channel 8:

0.0 dBmV

0.0 dB

 

 

 

 

Upstream Channels

 

 

 

 

 

 

 

 

Power Level:

Channel 1:

48.7 dBmV

Channel 2:

0.0 dBmV

Channel 3:

0.0 dBmV

Channel 4:

0.0 dBmV

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