WiFi app is dead

Thanks for the reply. No IOS devices, so I'm stuck until the Android app is fixed. I was told, due to my usage of Cox Phone, that I'm required to use one of their modems. Since I dropped my service down to 100 Mbps, the modem is now free.

Nothing is mission-critical, I just want control of my own devices. If the wifi.cox.com site was a security risk, then they should have left the settings open when logging directly into the modem. I'm guessing that more users were effing this up, so they went Microsoft and just locked the settings.

I'm not sure if this will help, but do you use a hard wired connection to log in?

Also, you have to use a Cox telephone modem but not an Internet modem...let alone an Internet modem with a Pano bolted onto it.

If you have your own router, you can exchange the Pano for a 2-in-1 combo device:  telephone and DOCSIS modem.

Not sure how a hard-wired connection will help with controlling my WiFi devices. When I reset the modem, I used my hard-wired PC connection to set a few permanent DHCP leases and disable the 2.4G WiFi band. But that's about all I could do.

My modem is already a combo device. According to this Cox website - https://www.cox.com/residential/support/cox-certified-cable-modems.html - no devices are compatible with my current services. I find this extremely hard to believe. Unsupported, OK; not working, no way.

no devices are compatible with my current services.

Could you explain what you mean? What services do you have with Cox? Also, what speed?

I think what Bruce meant was if you had Cox telephone service you could swap the 3 in 1 combo(Internet/Telephone/Wifi) with a 2 in 1 device(internet/phone) AKA a eMTA. The one that is being used for Gigabit and below is the Arris TM3402. If you have the 2Gbps service then the Arris TM9202 is available in some areas. Either way you could then buy your own stand alone router and configure it to your heart's content.

I don't have the Pano but what i meant is if some of your options are locked out, perhaps a hard wired connection to the Pano would give you full administrative control.  I don't think this applies to the Pano, but some routers allow you to disable remote management (wireless) to administer the router.  Are you using your Primary Cox ID to log in?

Do you have your own router?

Mine was too, at least long enough to setup the new modem. It was working with the old one as well, for as long as I can remember. I didn't even notice until the onsite tech asked to get on my WiFi and couldn't remember the password I'd used (new SSIDs as well).

What happens when you click on sign in?  It should take you to the Cox login page so you can login to your router.  I'm confused can't you login to your router?  I'm using an Android and it's working fine here.  What setting are you trying to change or what settings are locked out?

I get something to the effect of "Sorry, we can't load your settings". On the router itself, the only thing I can do with the WiFi is enable/disable the pre-configured SSIDs. What I wanted to do was setup different names for the different bands, so that my devices would always reconnect to the right one. Now that I'm using a 5G phone, this is no longer a problem.

Make sure you are logging in the primary login and password. If you are logging in with a secondary, you will get that error message, among others. 

I don't know if you are on Reddit, but you might want to copy this post over there for more input. I would be curious if anyone has found a work around. Maybe a older version of the app?

If you want to get a good laugh, check out the reviews for this app. As fast as the Cox service is - most of the time, anyway - their websites/apps are about the slowest I've encountered. Just a simple login takes 5-10 seconds, whereas any other site I use is nearly instantaneous.

After getting another complete crashing of the new modem (3rd one in the past few months), I'm starting to wonder if I'm being throttled because I dropped a bunch of Cox services, including the internet speeds.

After getting another complete crashing of the new modem

To be clear, you are are talking about your TM3402 right? If so, do you lose phone service when the internet stops? Modem connectivity should have nothing to do with service codes on your account. Even if you had NO service the first 3 lights should stay solid on the modem.

I would be curious what the modem signal levels and event logs show.