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FrustraredinAZ

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2 Messages

Friday, April 30th, 2021

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Watching a recorded program on the Contour App?

Contour app will not enable you to watch a recorded program from your account - does anyone else find this atrocious? Cox says - too bad you can’t do that - so other than watching a live program or setting up a recording schedule - limited value. So many friends are encouraging me to switch providers, frustrated in the Zona!!!

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4 years ago

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GregP1

Moderator

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307 Messages

4 years ago

Hi FrustraredinAZ, We are beginning to offer Cloud DVR service that can be viewed on a cable box and through the app while connected to your home network. This will likely require a different cable box. I would recommend reaching out to our sales department they will be able to discuss the differences and what will be needed to get this set up on your account.

Greg
Cox Forums Moderator

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FrustraredinAZ

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Don’t quite get the technical complexities of your solution - if I can see my account and list of recorded programs  through the app, why wouldn’t you fix the technical issue and enable viewing vs requiring me to change the box (most likely to have to pay increased fees - just follow the money to find the answer)  - TiVo had this figured out 15 years ago.... don’t quite understand your comment about - “can be viewed on a cable box and through the app while connected to your home network” - as an international traveler I simply want to be able to view what I have recorded while I am accessing the app through a network connection....would appreciate any comments on this - Cox tech support has simply said - can’t do it....

4 years ago

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BenS1

Former Moderator

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697 Messages

Hi @FrustraredinAZ

Our Cloud DVR service requires you to have a Panoramic Wifi Gateway that will act as the host box for your television signal. Seeing your recorded shows through the Contour app will only work if you have a Cloud DVR. As it stands at the moment your shows are saved locally/physically on the hard drive of your DVR. There is no way for an app to access the hard drive of DVR to play the file/content. You are able to see the name of the file/show but you are not able to access the content because it is physically saved on the device. With the Cloud DVR, the file/content is saved in the cloud and can be accessed from anywhere. I hope this clarifies.

Ben S.
Cox Support Forums Moderator

4 years ago

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Jerry_L

New Contributor

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4 Messages

I see where this is headed.  As a customer, I'd have to pay more to get the Panoramic wifi Gateway to access my recorded shows and movies.  In addition I could ONLY do this while on my home wifi, not while travelling. So, what's the benefit?  If at home, I'd just view the content on my big screen TV from the DVR.  Can I assume that even at home, once you start viewing or streaming the content  from the cloud you could only watch it on a "device", meaning you could not cast or mirror it to a TV... correct?  

4 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Scenario:  Every time I watch a recorded show from the Cloud...let's say I watch it 3 times...will each viewing count against my Data Cap?  If so, local storage would be better.

If I am traveling, can I schedule a recording from the app?  If so, I can find it, schedule it, inventory it, delete it...i just can't watch it?

Why can't a server be the "host box?"  Does Netflix require travelers to rent 2 boxes?

isn't a Cloud DVR an oxymoron...Cloud Local?  It's not storing anything.  It's just an option to record.  Couldn't this option be on a regular cable-box?  How much to rent a hard-driveless DVR...more than a regular cable-box?  Couldn't subscribers just rent the option?

4 years ago

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