STILL NO CHAT TRANSCRIPTS

First, have you tried from a computer? Could be a issue with the app. Also, do you get other notifications from Cox, like for your bill or this forum?

Second, what do you need to use chat for? Chat is not optimal IMO. They are all outsourced reps from a different country and following a very narrow script. They usually aren't even very technical. You are better off using the email given by the moderator. That goes to the Social Media team which is a lot better.

I also have issues and try to turn to chat when it seems my issue or questions are seemingly straight forward and I have phone anxiety and I do all my interactions via a desktop not an app. I have gotten nothing but run arounds, no solutions, no help. Why would I want to go through a moderator that goes to social media when all I am looking for is simple answers and then the proof #Transcript of the chat that shows how little they care or help. They don't care 

Because chat is not technically trained so is not capable of even basic technical questions. They can upsell you that's for sure. They can tell you to reboot your modem and they can schedule a technician. That's about it. They are kids in South America who get paid $3 an hour just to give you an idea of who you're talking to. I don't really have a good solution for you anymore. I have lost faith in Cox completely. I'm actually doubting why I post here. Like is helping people actually helping them if it keeps them using Cox?

I appreciate your reply very much especially since I don't think my comment was a bit short and snippy. I am extremely new to this community chat so I don't know who does what and all that but I'll say you helped calm me down a bit just with your understanding and understandable reply. I haven't any faith in them anymore either. It's okay if you don't have a solution for me or anyone, you help by taking your time to reply. Thank you for that

I agree with you.  I've lost confidence in most of the Cox Social Media people too, but they're still better than chat.  So, that should tell anyone reading this what I think about Cox chat.

Yeah, the social media team that moderates these forums seems to be getting less competent. I only trust the word of two or three moderators here and they know who they are. All the others just tell you to email them and then mostly don't help you. That's the reason why they want you to email them so their incompetence isn't shown to the public. I don't consider this a person problem like a lack of intelligence or ability. This is a problem with policy. Someone is tying the hands of all these employees. This bad support is on purpose and the reason is to save money.