Paramount Plus app on Contour

Hi, there. I'm really sorry for the issues you've experienced with Paramount+. Please try the following steps: 

-Click on the Contour button on the remote.

-Select the setting icon on the far right lower bottom of the screen to go into the settings

-Arrow down to highlight and select privacy.

-Arrow down and select Locally stored data

-A box will appear on the tv screen asking if you want to clear local storage. Click "OK"

If you've already cleared the cache, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to assist you. 

This problem started for me on 16 August.  I did receive notice from Cox stating they are aware of the issue and are working on it.  I have also done the reset, reboot, and restart equipment several times.  Others have stated they have even replaced their boxes, lost all recorded shows, and still it does not work

I had this issue about 2 years ago and it did finally resolve itself on its own.  My belief -- either Cox or Paramount or both did some kind of software or hardware update and this caused the issue.  Until they -- Cox and Paramount -- get their programs in sync, it will continue to not work

Hope this information helps

I have just purchased the Paramount+ on my phone trying to login on my television, but it’s asking for a five digit Cox code. It doesn’t want the four digit pin that’s on the monthly bill. It’s asking for a Cox code. That’s five digits. I don’t have one. Is anyone familiar with this?

I didn’t know there was an issue. I just purchased the app through my phone and now trying to log on with my TV. It’s asking for five digit Cox code. I don’t have a five digit Cox code. We have a four digit pin, but of course that doesn’t work, familiar with a Cox or a device five digit code