1 Message

Wednesday, September 17th, 2025

Outages

This is day 3 of the “outage”. We’ve been with cox forever since before we moved up from Nogales (and before). The outage on the app just shows my house as the problem area. I should’ve kept the old raggedy WiFi box..at least it worked most of the time. 

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Moderator

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130 Messages

3 days ago

Hello Tracy. We'd be happy to assist you. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern. There, we can communicate privately to protect your personal information. Thank you. 
-Heather

2 Messages

1 day ago

We have been experiencing repeated outages since August!!! Seriously, what is going on?

Moderator

 • 

130 Messages

Tracy, I understand how upsetting service interruptions are. For account-specific support, we will need more information to assist you. Please reach out via email at cox.help@cox.com with your full name, complete street address, and the date range for us to investigate. Thank you. 
-Heather

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