Not receiving verification code emails new Yahoo mail

Hi Mitchella and Dlkimbro, I'd be distressed if I wasn't able to receive my necessary verification emails, and I apologize this has been happening since your addresses transitioned to Yahoo. I understand the importance of utilizing two-step verification when accessing your accounts! Have you checked your Spam and Trash folders to see if mail is being misidentified? Also, be sure to add the social security.gov email address to your saved Contact list. Yahoo Support has additional suggestions: https://help.yahoo.com/kb/SLN28074.html;_ylt=AwrihfMcYIRmTAQAWXVXNyoA;_ylu=Y29sbwNiZjEEcG9zAzIEdnRpZAMEc2VjA3Ny. Also, follow the steps on this page and send yourself a test email to see if you receive an error message or a bounceback email that includes a failed delivery message and error number. 

 

This is a problem with the Yahoo mail server, and involves many sites that use email for authentication or verification such as any bank or credit card site, discord, facebook, physics forums, quora, reddit, stackoverflow, ... . In the case of reddit, regular emails are received, but verification emails are not received. In the case of an older Facebook account created with a single cox email address, those users can no longer access their Facebook account, and Facebook does not offer any means of support to regain access to accounts when emails are broken such as Cox switching to Yahoo mail servers. Yahoo support falsely claims the problem doesn't exist and refuses to do anything about the problem.

Tried still didn’t get it. I even tried their filters to allow anything that has a .gov in the domain. Got nothing. If anyone else is getting email thru yahoo from the social security please let us know how. Thanks 

Hi dlkimbro,

I'm sorry that you're not receiving from a specific sender. You may consider reporting the issue to Yahoo's support team so they look into any issues with the domain or filters. I apologize for the trouble.

I originally reported the problem to tech support and was assured it wasn't Yahoo but the rep claimed he reported it.  The rep was self-assured and, at best, smug.  It hasn't been solved, Social Security Admin flatly blames Yahoo and I think they're right.   Shameful for all the finger pointing and lack of quality tech support. 

This is a problem with the Yahoo mail server, and involves many sites that use email for authentication or verification such as any bank or credit card site, discord, facebook, physics forums, quora, reddit, stackoverflow, ... . In the case of reddit, regular emails are received, but verification emails are not received. In the case of an older Facebook account created with a single cox email address, those users can no longer access their Facebook account, and Facebook does not offer any means of support to regain access to accounts when emails are broken such as Cox switching to Yahoo mail servers. Yahoo support falsely claims the problem doesn't exist and refuses to do anything about the problem.

This is exactly what I discovered today!  I've checked all folders and nothing comes through.  VERY frustrating!

Thanks for the suggestions. I decided to bypass cox and yahoo and setup IDme.com to get access to social security or other government sites that requires a verification codes. I am highly disappointed with cox and yahoo for not caring to follow-up with this obvious issue with multiple people. If this is how you care for your customers then your future does not look promising. Good riddance!

Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

I did the same IDme months ago, but still find the occasionally not recieved verification code email from various senders whether it be a bank or retailer.  It is not Social Security specific and again, only happened post transition to Yahoo.  I will respond to the moderator, but in the past was not helped.  Cox dropped a major service but not the rate and it was a big downgrade to go to Yahoo.