No sound using contour app.

My iPad gets the sound when I change the language to Spanish.  It does not hold.  Can’t check the laptop right now.  How do I get in the queue for assistance?  Will the technician coming to my house be of any value or should I cancel that appointment for tomorrow.  I hate to waste my time or his.

When I select Spanish on those channels I an hearing English spoken.  If I move to a different channel an come back, I need to select Spanish again to hear the audio.

Moving to different channels and returning to ESPN(15)...you are right, the slider does not stay on....I thought I saw occasions where this stayed.  Now I get 2(CBS the Rams game with no sound....so random, at least the slider works for you.  Sometimes you have to toggle back and forth and wait for a Resume.....enjoy the games....One thing I notice, I never see the SAP change into Spanish, like I think the regular TV does.

I hope there is a fix soon. 

panc72...does the keyboard s or the SAP slider get the sound back?  Do you get Spanish or English.  If Spanish, go to the GEAR setting and try changing the Language and toggle the SAP to English.  CurtB user did say that this toggling may not hold when switching channels.  Cox says they are trying to resolve, but at least a temporary fix will allow you to watch the games today.

marko...so what market(location) are you in.  What station name(#) is on your watchtv.cox.com and are you on a PC or cell?  Hard to check problem here in SoCal without some info.  Now, you say you get only Spanish for some or All your problem stations when sliding the SAP?  Different markets apparently have different packages and stations that loose sound OR have stuck screens.  SAP sometime needs to be toggled on then off.  CurtB also has lots of good insights to this issue. If you use the language box at the lwr rt, and stay on that screen, you can toggle.

Howzit, EK. Thanks for your suggestions. I am in the Phoenix market. Diamondbacks games are broadcast in both English and Spanish. I most often experience the issue with Fox Sports AZ, but have also experienced it on NBC, Paramount, HGTV and Food Network. Toggling SAP doesn't work for me. 

@markopolo  Try this to see what happens.  Click the wheel in the upper right to select settings and then click language, then English as your SAP language.  Select the channel with both Spanish and English then enter "S" for SAP.  I don't know what will happen because I haven't figured out what that Language preference setting actually does, if anything.  Let us know.

@CurtB, in the iPad app the wheel is on the lower left. SAP settings are under Accessibility. English is not an option there. I selected Spanish. Back on Fox Sports AZ I selected espanol under Audio Options and heard Spanish (well, the commercials are in English). If I select English there, I hear nothing.

Thanks.  Processing options may not be consistent between the app and the website anyway.  If you have access to a computer, you could test that if you feel inspired to do so.  I don't have the app.

But using the keyboard shortcut "S" to enable SAP does work for some channels regarding the no sound issue.

This sound issue or stuck displays is not something that seems to be fixable thru a Cox call...I have not seen any positive responses on this bug.  The only thing that has consistently worked is to toggle the SAP or the "s" key back and forth.  A '?' shows all the keyboard shortcuts.

The only getting Spanish for SAP seems to be there only on an IPAD or maybe MacBook, but we do not get that on a PC login to the watchtv.cox.com.  I almost always, get English when I toggle on a dead station.  The Language ( accessibility on IPAD) setting under the main Gear setting does not have English for SAP on an IPAD (I looked).

So different hardware have different GUI interfaces that trigger different responses.  Also, the market area is different.  If a boot of the modem/router does not make stuff work, the SAP toggle will, at least most of the time.  There are too many random users having issues on multiple platforms in multiple markets on different channels.  Now for me, I did report to COX help and after some time that channels got to work.  Inquiring to them of what got fixed, were ignored.  I still have some stations that fail, but I watch TV instead.

SAME! For WEEKS now! 

And thinking I might just have to start a FB group or an Insta account to get their attention to the service we SHOULD be receiveing. Can you imagine if we, as customers, had the same lack of attention to a situation??? You know, like that we didn't sign the check that paid them or we let our account go without attention for WEEKS like they have? Yeah...disconnection! That's what would happen

No kidding.  It has been a few months, on every platform ever, and yet COX is still trying to say it might be user error.  Really COX?  The common denominator is you.