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RH-V

New Contributor

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3 Messages

Thursday, August 27th, 2020

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Netflix app crashes 2-3 times per show I try to stream. Why bother?

App crashes constantly (multiple times during a single 1 hour long show). DVR looks up and/or becomes unresponsive a few times a month.

Just swapped out the DVR today and lost all our recordings, hoping this would resolve the issue. Nope, 2 netflix failures right off the bat.

Went to the netflix app on our TV, watched 3 episodes with zero issues.

Seriously rethinking why I have this DVR and/or even use the apps. Would save a ton of money and hassles to just cancel the cable service.

I can't be the only one.

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5 years ago

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JonathanJ

Former Moderator

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1.9K Messages

5 years ago

@RH-V

Sound like the cable box may have a signal issue. Is there a splitter or amp connected to the coax and does Netflix work on any other boxes?


cox.help@cox.com

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RH-V

New Contributor

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3 Messages

"Went to the netflix app on our TV, watched 3 episodes with zero issues."

There are 2 splitters inline where the main cable splits off into the cable modem, then splits off into the master bedroom.

Also when watching netflix in the master off the mini box I do not believe we have issues with netflix up there.

5 years ago

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DustinP

Moderator

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1.1K Messages

I understand the box swap you continue to face freezing on the Netflix App a few times a month. How long after the box has been reset (unplug the power to the DVR for 20 seconds) does Netflix function before freezing happens?

Dustin
Cox Forum Support Moderator

5 years ago

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RayHam

New Contributor

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1 Message

I have been having the same issue. I will reset the box and it will crash within ten minutes. Go back into Netflix and it will go maybe 15 minutes and crash again. The box has even shown that cox is having an issue and resets on its own.

5 years ago

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BenS1

Former Moderator

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697 Messages

@RayHam,
Thanks for letting us know. Can you please try to hit the 'A' Button on your Contour remote and then do a 'System Refresh'?

Ben S.
Cox Support Forums Moderator

5 years ago

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bearone2

Contributor III

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1.5K Messages

5 years ago

sounds like you're watching netflix on a cell phone, connecting at network speeds, not the same connection used by the tv!!

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Bruce

Honored Contributor III

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5.7K Messages

5 years ago

I've always said:  If you want to stream, use a device engineered to stream due to the better chipsets.  A cable-box can stream but it's not engineered to stream well.

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bearone2

Contributor III

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1.5K Messages

really, i have 2 different netflix accounts on 2 wifi tv's off the pano unit, both watch netflix, at the same time without any issues!!

well the speed/data plan, with multiple firestick/roku/tv/cell phones/etc, accessing at the same time play a big part in how good netflix works!!

5 years ago

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Bruce

Honored Contributor III

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5.7K Messages

What device is actually doing the steaming?

5 years ago

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bearone2

Contributor III

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1.5K Messages

both, 2 people watching 2 different netflix programs, 2 different accounts, at the same time with no buffering/freezing on either samsung tv.

5 years ago

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Bruce

Honored Contributor III

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5.7K Messages

You always seem to prove my point but don't realize you've proved my point.

OP is streaming from a cable-box.  I recommend not streaming from a cable-box but instead something actually engineered to stream.

You countered my point with, "really...without issues!"

Does Bear stream from a cable-box?  No.

5 years ago

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bearone2

Contributor III

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1.5K Messages

if not then what is it you consider the panoramic unit??

5 years ago

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