Shel28's profile

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Sunday, July 23rd, 2023

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Max will not Connect to Cox

I watched Max just fine on Wednesday, on Thursday I went to watch and had to re-sign into the Max app. I chose "sign-in with provider" and chose Cox. Logged in using my main email that the billing is attached to. Just keep getting an error that Max cannot confirm or connect to Cox. It's now Sunday and same. Cox claims they are perfect and there are no issues. 

I've tried it with my Firestick on my TV, the app on my phone, the website on my computer... Nothing works. 

Anyone else having issues?

Oldest First
Selected Oldest First

Honored Contributor III

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5.7K Messages

2 years ago

Other than its TV channels, I've never streamed Max.  Help Article?

help.max.com/.../000002555

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741 Messages

2 years ago

Hi Shel28,

We’d be happy to investigate this issue. Please email our team at Cox.Help@cox.com with this post, your full name, and your complete address.

Maria
Cox Support Forum Moderator

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