New Contributor
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1 Message
Low Internet download speed
As I started to stream videos, my internet started to buffer in every 5 seconds!!! Works 5 seconds and continues to buffer about 15 seconds... and repeat..
I checked my internet speed with speed.net and found out that I have download speed of 48 MBps and upload 10MBps. I am subscribed for 100MB download! Could you please explain why I am not getting the expected value. I did not subscribe to the 50MB download!
I appreciate any help and expect that the cox technical experts provide resolution to the issue...
Thanks,
Ken

JonathanJ
Former Moderator
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1.9K Messages
8 years ago
Are you having this issue being hardwired or wireless? If wireless please by the router reboot the modem, hardwire a device directly to the modem then run a speed test.
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