Visitor II
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1 Message
Have had Cox for internet/home for 6 years now. Why is my account so messed up?
Why is my account calling me a 'secondary user'? Anyone else have this issue? It arouses after Homelife people came to my home and uninstalled all of their cameras and equipment. This occurred this past January and since then, Cox keeps giving issues on this and the horrible wiring in my home (they did). Please note I am a Disabled War Veteran with health issues preventing me from doing a lot. And what's worse, I DO pay Cox the 'Complete Care' but do I get anything out of it? Nope. Anyone else having these issues (or similar)?
HeatherS
Moderator
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137 Messages
29 days ago
Hello, I'm sorry you are experiencing trouble with your account and services. I'd like the opportunity to assist you; however, the public forum isn't suited to protect the personal information I will need to do so. Please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. Thank you for your service to our country.
-Heather
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