raleigh's profile

New Contributor II

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5 Messages

Tuesday, April 16th, 2019

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DVR recordings were wiped clean this AM. My scheduled recordings are still there, but everything recorded was gone. What happened to them?

DVR recordings were gone this AM. What glitch would have caused that?

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Moderator

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742 Messages

6 years ago

Hi Raleigh,

Thank you for reaching out to us via Cox Forums. We’d be happy to investigate this issue. Just to clarify, when accessing your recordings from the Contour DVR box, there are no saved recordings listed? How do you have the saved recordings filtered?

Maria L.
Cox Support Forum Moderator

New Contributor II

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5 Messages

I don’t know. I haven’t changed anything since the technician set me up last November. Last night was first time it happened. I also could not get Fox News this AM. It is recording now.

New Contributor II

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5 Messages

All saved listings were gone.

Moderator

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950 Messages

Raleigh, do you have the recordings set to delete when space is needed or until you delete them? How much space do you have left? - Lisa, Cox Support Forums Moderator

New Contributor II

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5 Messages

Set to not delete until I need to . I am currently at 1% full, because all were missing from yesterday evening. They are in my saved until I stop watching TV in evening then gone when I turn on TV in AM. Filter is set to All. Sort to most recent. This just started 2 nights ago. I don’t know how to fix it.

New Contributor II

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5 Messages

I never have more than 7-8% space used at anytime. I delete after I watch. There seems to be something wrong with Cox because when I search for other causes on this site, there is a window that comes up in red suggesting we watch DVR settings the same day. I pay too much for this service for this to be happening.

New Contributor II

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3 Messages

6 years ago

Hi Raleigh.  This just happened to us today, we woke up to everything gone. Did you ever get your recordings back?

Former Moderator

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471 Messages

6 years ago

Hello Lini, is your Saved Filters set to All?

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