Displeasure with Yahoo email

Hi okwow, I hope that you will decide to stay with us as your internet service provider. I understand how you feel about making the transition, You do have the choice to use another email service provider, but you won't be able to keep the Cox.net address, I apologize for any inconvenience this may cause you, Thank you for your patience, 

the whole point was to have secure email with internet...which is what I paid for with this account and my original account i keep for email.  I have only an email add with my original account just so I could keep my original email add...since you(cox) could not figure out how to add it to another account...this is not counting the accounts for business I have with cox also...got away from yahoo years ago for a reason....I would not consider them to be at the top of the list for secure email...cox has done a serious blow to their reputation....this will weigh heavily on my decisions to continue to use cox or any future businesses using the cox service... 

That is exactly why I am so displeased!  Changing the address would be extremely troublesome.  Cox has created a situation where they have significantly devalued the service I am paying for.  I have always had plenty of options for email accounts and you should recognize that in these days, I now have plenty of options for the television, internet, and phone services that I am also purchasing from Cox.  Each month I pay more than $450 to Cox for my household's telecommunications services - why would Cox jeopardize loosing loyal customers by degrading the email service?  You should offer to have Yahoo remove the ads for those Cox customers that request to turn them off instead of your customers being forced to pay Yahoo an additional $5 a month to do so - a cheap way for you to keep your loyal customers in an age where you already face significant challenges to maintain your customer base.

So because we have been Cox customers for IONS and need to keep our cox.net addresses, we are ALL a captured audience now?  THIS cheap treatment is how we are rewarded?  If we wanted yahoo we would have used yahoo.  But no one wants it.  It absolutely stinks! Thanks for nothing.  And stop thanking us for our patience: we are all out of patience!