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COX Wifi App - Access Not Supported
Every time I try to login in an access the COX WiFi app to see and manage my WiFi settings I get "Access Not Supported" (see image #1 attached). I have Fiber 2 GIG internet, and on my online account it shows 2 modems listed under the devices (see image #2).
I have talked with a live agent via chat, and a live agent on the phone. I was told via chat to "log out and try logging back in". No matter how many times I log out and back in, same results. I was told by the live agent on the phone that I do not have a "Panoramic WiFi Gateway" (contrary to what my online account says)...and that I had to contact the modem manufacturer "ARRIS" to get access to the modem. After talking with a live agent at ARRIS, they informed me that my device is not supported and need to contact my internet provider.
What is going on here, and how do I get resolution to this issue? This is a circular loop with no solution and is very frustrating. 
RaquelD
Moderator
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221 Messages
22 days ago
Hello. I'm so sorry to hear that you're having this trouble with the WiFi settings on the Cox WiFi app. I would be frustrated by this too. Some advanced settings wont be accessible on the app, even if the access is supported. https://www.cox.com/residential/support/cox-panoramic-wifi-app-features.html Double check that this is the equipment you have too, we may need to correct the equipment codes. I'd like to investigate this further and help find the resolution for this issue. When you have a moment, can you please email your name, address, 4-digit Cox pin number (for security verification), the serial number of your panoramic device, and a link to this thread to cox.help@cox.com so that we can help? Thank you.
-Raquel
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