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crystal6

New Contributor

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15 Messages

Sunday, December 12th, 2021

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Contour app thumbnails not loading on wifi, iPhone & iPad

This just started today, thumbnails will not load on the Contour2  app on both my iPhone and iPad while I’m on my home wifi. When I use the cellular data from my phone, including having my iPad use the phone as a hotspot, the thumbnails load on the Contour app.  All other streaming apps (ie Netflix and Amazon Prime) work correctly.  I can stream video with the Contour app, it’s just the thumbnails that won’t load.  I’ve closed the app and re-opened it, even restarted the devices.  It’s not loading correctly on home wifi.  Anyone else having this issue?  

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4 years ago

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crystal6

New Contributor

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15 Messages

4 years ago

Anything?  The app is certainly not any joy to use as it is.  Seems silly that it won’t load properly over a fast Cox supplied home internet connection.  

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crystal6

New Contributor

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15 Messages

4 years ago

The thumbnails also don’t load on watchtv.cox.com on my Windows laptop. 

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MariaL

Moderator

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742 Messages

Hi crystal6,

We'd be happy to investigate this issue. Please email our team at cox.help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Facebook (www.facebook.com/coxcommunications ) and Twitter (https://twitter.com/CoxHelp ).


Maria
Cox Support Forum Moderator

4 years ago

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crystal6

New Contributor

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15 Messages

Thank you.  I’ve sent an email and reached out via Facebook Messenger.  The thumbnails also don’t load in web browsers on a Windows laptop when then laptop is on Cox service.  The thumbnails load when I use my iPhone as a hotspot with the Windows laptop. 

4 years ago

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crystal6

New Contributor

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15 Messages

That Facebook link is broken, BTW. 

4 years ago

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ColonelForbin

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2 Messages

4 years ago

We are having the same problem

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ColonelForbin

New Contributor

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2 Messages

I sent an email to tech support just as suggested above, but this is a disappointing failure to experience on a chilly Sunday afternoon!

4 years ago

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crystal6

New Contributor

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15 Messages

I’m glad you spoke up and it’s not just me.  I first noticed this late last evening.  This is a new problem, just started happening for no apparent reason.  I’ve sent an email and a message via Facebook as well. 

4 years ago

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