Contour App does not work on iOS

Good morning, S_K. I'm sorry to hear of your recent trouble viewing the Contour app through your iOS devices. Please check that no more than 5 devices are trying to view content through the Contour app at once within the home (3 outside of the home), make sure your location permissions are allowed in your device settings, also check that you are using iOS 13 or above for compatibility. If you have the Panoramic gateway, please check the app to ensure you are connected to your in-home network and not using mobile data. If you have tried all of these things and still cannot view live TV in the Contour app, email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. Thank you. 

Both iOS devices are using iOS 18.4.1.  Location Services is enabled, and the Contour app is allowed to use location services when it is running.  While there are multiple devices connected to in-home wifi, only one device is running the Contour app at a time.  

I will send an email with the information requested.

I have the same problem Heather but when I sent an email to mailto:cox.help@cox.com it bounced back. How do I contact you for help. On this exact issue? Michael Volpe

MJV, please send an email to cox.help@cox.com. Thanks, Lisa, Cox Support Forum Moderator