Visitor
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1 Message
Can't Stop Updating User ID
A couple days ago I tried to log into the Cox app on Android and was forced to "update my user ID" which meant giving a second email address because the first one was already in use (by me).
This did nothing and the same screen comes up everytime I try to log in on the app. Restarting/resetting the app did not help.
DannyS
Moderator
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648 Messages
9 hours ago
If uninstalling/reinstalling the app has not helped to correct this concern. Try accessing your account online at cox.com. From there, you can reset your User-ID's password. If you need additional assistance with your account. Please contact us via email at cox.help@cox.com.
-Dan
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