Cannot remove ESPN Unlimited entitlement from my account. Cox says ESPN must do it, ESPN says Cox must do it.

Thanks @LisaH​, but I can't accept that as the answer, because Cox's own product design says otherwise.

ESPN's help article for provider activations states that if a customer cancels or switches out of an eligible TV plan, the ESPN Unlimited subscription is canceled under the provider's terms. That means Cox's back end already sends a signal to Disney that revokes the entitlement when my plan changes. The capability exists. What's missing is a way to trigger it without me changing my plan.

So I have three specific requests:

1. Please escalate this to the team that owns the ESPN Unlimited integration (streaming apps, apps hub, or partner entitlements) rather than closing it at the forum level. I'd like a ticket number and to hear back from someone on that team.
2. If a plan change is truly the only trigger, please confirm in writing that downgrading from Contour Preferred for one billing cycle and returning will revoke the entitlement, and that I will be returned to my current pricing and promotions afterward with no contract impact. If Cox can arrange that as a courtesy fix, I'll take it.
3. Please tell me who at Cox is responsible for this integration so I know where the issue actually lives. If it's Disney, tell me that plainly so I can go back to them with Cox's position on record.

To be clear about the impact: a free add-on I can't turn off is currently blocking me from buying or changing paid Disney+ and Hulu plans. Neither company will act, and each points at the other. I'm posting here because phone support has already failed twice. If Cox truly has no path, I'll file with the FCC and my state consumer protection office so it's documented, but I'd much rather Cox just fix it.

Thanks for escalating.

Having ESPN+ through Cox does not prevent you from changing your Disney+ package, as you would need to sign in using your Disney+ credentials. Your Disney+ subscription is paid directly through Disney+ and not through a third party.

I apologize, but we do not have a way to make the changes you are requesting. To make any changes to your cable service package, you will need to contact an Account Specialist after 8:00 a.m. tomorrow at 1-888-438-6673.

For additional information about managing your Disney+ subscription, please visit: https://help.disneyplus.com/article/disneyplus-manage-subscription.  Thanks, Lisa Cox Support Forums Moderator

I have Disney+ and Hulu and I was able to make changes to my account via Hulu once I select account. I got a redirect that says "Looking to manage your account?" and once I selected it, I get a message saying that I am about to go to an external website. When I select continue, I get an option to manage account and then log in with my Disney+ credentials. Thanks, Lisa, Cox Support Forums Moderator

@LisaH​ 

Thanks Lisa, but this misses the actual issue, so let me be precise.

I agree my Disney+ is billed by Disney. That's not the problem. The problem is that the ESPN Unlimited entitlement Cox pushed to my MyDisney account is billed by Cox, and Disney treats any account with a partner-billed ESPN subscription as ineligible to purchase or switch bundle plans. That is why every plan on the Disney+ plans page, including ones with no ESPN in them, returns "It looks like you have an existing subscription." I've been through Disney's manage-subscription flow, the one you linked, multiple times. It's the flow that produces the error.

Your test worked because your MyDisney account doesn't have a Cox-provided ESPN entitlement on it. Mine does. That's the only difference, and it's the whole difference.

ESPN's Manage Subscriptions page for my account shows "ESPN Unlimited (Monthly)" with a "Manage on Cox" button, which lands on Cox's "Congrats! Your account is already linked" page. Disney says Cox owns this subscription. ESPN says Cox owns this subscription. Cox's own page says Cox owns this subscription. Cox is the only party that can end it, which is exactly what happens automatically when a customer changes TV tiers.

I'm not asking you to touch my Disney+ plan. I'm asking Cox to revoke the ESPN Unlimited entitlement it provisioned, or to open a ticket with the team that owns that integration. If the forum team can't do that, please say so plainly and I'll take it to the BBB and the FCC so it's on record that Cox was asked and declined. I have screenshots of every step if anyone at Cox wants them.

I have the ESPN+ through Cox and pay for Disney + and Hulu, through Disney +l, which is why I hunted for this so that I could give you this information. I apologize that we have no way to remove the entitlements for ESPN+ so that you can make changes to your Disney+ plan. Lisa, Cox Support Forums Moderator