Broken Contour app You can file FCC Complaint

A standard feature on most streaming apps is for casting media from one device screen to another device screen. I use my smartphone or tablet to cast whatever movie or TV show I'm able to watch on those smaller devices to my large HDTV screen. This is accommodated through yet another family of technology and devices related to Google - Chromecast . You see that technology evident by a small square icon shaped like a screen on most streaming apps. Clicking it transfers whatever media is playing on your streaming device (in my case, my phone) to another device screen you have linked by Wi-Fi home network to a casting device, in my case an older but still supported Google Chromecast device that connects to into my HDTV's HDMI cable port. So lots of technology and devices to accommodate one streaming app (Contour or hundreds of others) so I can watch live TV channels or media available on demand on a larger screen than my smartphone. And I don't have to rent additional equipment from my cable TV provider. That's all good and was good for several years until last week when the Contour app's Chromecast functionality stopped functioning. Yes, I uninstalled and reinstalled the Contour app several times. Yes I uninstalled and reinstalled the Google Home app (that controls the Chromecast device) several times. Yes, I factory reset the Chromecast device several times and reconfigured it to link to my WiFi several times. The Contour app had been so reliable for so many years, I never imagined it was my problem. But it is. I can successfully screencast streaming content from every other streaming app I use. Two of those apps - TCM and HBO Max - are specifically used in connection with my Cox subscription. This is important because the currently partially inoperative Contour app prevents my access to premium channels I pay for. Mindless Cox chat bots and disinterested live agents who open a ticket for you (you must do that and get a service ticket number from Cox customer service) won't take you out of a lumbering "too bad but hey you wanna buy some more?" notoriously awful Cox customer service hell. But you know what could? If you're paying for TV, Internet, or phone service which isn't being delivered, you can file an easy and informal complaint with the FCC (Federal Communications Commission) online or by phone. The FCC won't take action against Cox, but filing an FCC complaint regarding service you're not receiving from Cox will lead to a letter from the FCC - a federal agency - to Cox corporate offices. And Cox corporate will be required to respond to that letter and explain how they remedied the problem. I pay Cox for Internet access and an impressive mix of TV channels that includes lots of premium channels I can only view on my large HDTV screen through a standard feature in streaming apps. Except that feature is suddenly not working on the Cox Contour TV app thus depriving me of what I'm entitled to because I pay for it.  Cox Corporate takes these informal FCC complaints seriously and the Cox employees responsible for handling them sit in corporate offices not call centers. I'm moved to share this with other Cox customers because I have experienced the often dismissive and unresponsive Cox customer service culture for years. Cox customers will always have to run a gauntlet of up-selling before they fina6 get to someone uninterested or unqualified to remedy their problems and that's a shame.  The least we can do through a FCC complaint is force corporate management to share our pain. That's what I'll be doing as soon as I post this. You can easily find the Federal Communications Commission (FCC) site for submitting your complaint.