New Contributor
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3 Messages
Authentication error 403.201 - Contour app
When I try and log-in to the Contour app, I get an error that says "Authentication Error 403.201. We're sorry, something unexpected just happened. Please try again". I have been getting the same error for the past few weeks.
Allan
Moderator
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2.3K Messages
8 years ago
@Lmj5711
Are you able to login to the account at cox.net? If not, what error message(s) are you getting?
Thanks,
Allan - Cox Support Forums Moderator.
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Lmj5711
New Contributor
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3 Messages
8 years ago
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ReneeG
Former Moderator
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980 Messages
8 years ago
Can you confirm the current version of the app that you have installed? There was an update that was released yesterday, version 4.8.2.001. If this is not the version that's currently installed, I recommend updating the app to see if this helps.
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Lmj5711
New Contributor
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3 Messages
8 years ago
The version I have is 4.8.1. I went into the App Store to update and there is not an update available for 4.8.2.
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MariaL
Moderator
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744 Messages
8 years ago
I’d like to take a closer look at your account. Please email my team at cox.help@cox.com with this post, your full name and complete address.
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