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SDYRMS

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2 Messages

Thursday, November 21st, 2024

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Audio missing on Fox Nation program

I purchased Fox Nation app from Cox yesterday specifically to watch The Saints series. Tried to watch episode 1 on Joan of Arc. There is no Audio for the show. Tried everything I can think of but no success. All other programs I’ve tried on Fox Nation work fine. Seems to be just this one program. Perhaps a corrupt audio file??? Cox support no help. Anyone else having this problem?

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Updated 

8 months ago

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NicholeC

Moderator

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832 Messages

9 months ago

Hi SDYRMS,

I'm sorry the audio seems to be missing on a show you want to watch. To confirm, is this occuring on On Demand? Please email my team at cox.help@cox.com so we can obtain some information necessary for reporting to our video team. Please include your address in the email.

Thank you. 

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jmeany1

New Contributor

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1 Message

This happens on my The Saints.  How to fix?

9 months ago

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RaquelD

Moderator

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214 Messages

Thank you for providing this information about the audio on Fox Nation programming of The Saints. I apologize for the inconvenience this has caused. This issue has been escalated to our back office video team and it is the process of repair. Thank you for your patience. We do not currently have a timeline but do expect this to be addressed completely very soon. 

9 months ago

elweisel

New Contributor

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1 Message

I am having the same issue on demand for Fox Nation

8 months ago

NicholeC

Moderator

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832 Messages

Hi elweisel,

 

 

I apologize that you're also having this issue. This is currently being investigated by our video team. I apologize for the trouble.

8 months ago

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ljbrazil

New Contributor

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1 Message

9 months ago

Having the same issue. Also purchased Fox Nation just for this program. 

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SDYRMS

New Contributor

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2 Messages

8 months ago

UPDATE

I went to a relative’s house in DFW area and accessed my Fox Nation account from their TV. The Saints works fine on their TV. Still doesn’t have audio from my phone on Cox Contour TV app. I live in Tulsa OK area. Not sure why it is different in DFW but perhaps it is area specific problem. 

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HeatherS

Moderator

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124 Messages

SDYRMS, Thank you for reaching out for assistance and to communicate about the audio issue for the Fox Nation Saints program. I am sorry you are being impacted by this problem. We have escalated the issue to our Interactive Video Group and are making progress toward a resolution,

8 months ago

hallshouse

New Contributor II

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3 Messages

Same issue, no sound for Saints, which we have paid for 2 days ago, we live in fredericksburg, va

8 months ago

NicholeC

Moderator

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832 Messages

Hi hallshouse,

 

 

I'm sorry you're experiencing this as well. This is currently being investigated by our video team. I apologize for the trouble.

8 months ago

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Beau23

New Contributor

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1 Message

8 months ago

How is this issue coming along.  Can you update us on the repair?   I was looking forward to watching The Saints on Fox Nation this weekend. 

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ColleenD

Moderator

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1.7K Messages

Beau23 

At this time we don't have an update available, but I can confirm we are still working with the distributor to get the replacement content loaded. Please know that this is a priority for us but we do not own or create the content so we are limited in the actions we can take to get this corrected without partnering with the provider. I apologize for any inconvenience the trouble has caused. 

8 months ago

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Tami3370

New Contributor

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1 Message

8 months ago

Same issue with mine in Louisiana.  So aggravating 

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ColleenD

Moderator

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1.7K Messages

Tami3370 

Thank you for letting us know. I know issues can be frustrating. We really would rather everything was working as intended for you and hope this will be resolved soon. 

8 months ago

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wendyinsbat25w

New Contributor

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1 Message

8 months ago

I have been trying for several nights to watch The Saints and have encountered the same no-audio issue.  So glad to hear I'm not the only one this is happening to!  I'm in Santa Barbara CA

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LaToyaW

Moderator

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104 Messages

Hi

Thank you for choosing Cox. My sincere apologies for the service issues you are experiencing. When you have a moment, I would like to take a look at the account. Please email your full name and complete address to Cox.help@cox.com.

8 months ago

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dlginn911

New Contributor

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2 Messages

8 months ago

Yes same issue here also......However I believe I've found the issue. Our tvs that we were trying to watch fox Nation on had external speakers setup on them. Once we went directly to the app (not thru cox) and signed up it loaded and went directly to the TV speakers! Problem is with cox and their associated app with fox nation

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dlginn911

New Contributor

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2 Messages

To cont.....Still not happy about this I want the app to work with my external surround sound system!  Fix it COX & Fox

8 months ago

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hallshouse

New Contributor II

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3 Messages

All the other fox nation series works with sound just the Saints has no sound! What's the problem Cox?  We want a refund at this point its taking too long.

 

8 months ago

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ChrisJ2

Moderator

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500 Messages

Hi, there. I'm so sorry for the issues with audio and I want to help.  Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. We would be glad to look into it for you. 

8 months ago

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