Have you tried uninstalling/reinstalling the app? If so, what about these instructions?
"After logging into the Panoramic Wifi app, tap on the Secure Your Network card on the home screen. (If you don't happen to see a card on the home screen, then go to the Connect tab at the bottom of your app's screen and select the Advanced Security card)"
To find the App Version, you may open the Cox WiFi App, then click the Account tab. Scroll down to the bottom and the Version should appear there.
When you Open The Cox WiFi App, are you seeing Overview/WiFi/Home/Account on the bottom tabs? If so, could you click WiFi tab, then click 'View WiFi equipment'. After clicking WiFi equipment do you see an option to click Advanced Settings >? If so, then you may manage advanced settings here. If this is not what you are looking for, then we may need more information on what it is you're looking to accomplish.
Hi, there. I'm really sorry for the difficulties with our Panoramic app. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I would be glad to look into this for you.
Hi Lulu007, I'd really like to investigate this further on your behalf. Please email my team at Cox.Help@cox.com so we can get to the bottom of this for you.
What model modem do you have? Technicolor CGM4981? Should say the Cox model(which is slightly different then actual model) on a sticker on the bottom of the modem.
Accepted Solution
lulu007
New Contributor III
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22 Messages
1 year ago
Looks like it is fixed Cox and ios fixed the app and firmware.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
2 years ago
Have you tried uninstalling/reinstalling the app? If so, what about these instructions?
"After logging into the Panoramic Wifi app, tap on the Secure Your Network card on the home screen. (If you don't happen to see a card on the home screen, then go to the Connect tab at the bottom of your app's screen and select the Advanced Security card)"
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lulu007
New Contributor III
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22 Messages
2 years ago
nothing you mention is present in my app
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lulu007
New Contributor III
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22 Messages
2 years ago
i on version 511 the latest version and i am looking for advanced security and it is not preset in my app at all thank you
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lulu007
New Contributor III
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22 Messages
2 years ago
I have the newest modem and was told that advanced security is not yet compatible with it.
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lulu007
New Contributor III
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22 Messages
2 years ago
that is the one
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